A Deterioration in the Hospitality Industry in 2021


The COVID-19 outbreak has caused incredible chaos in the hotel industry. However, the current forecasts and statistics, fortunately, implicate a fast business cycle between 2021 and 2022. But beyond performance expectations, there are still questions about the final shape of the global travel and hospitality industry in terms of performance, operating procedures, consumer trends, and service offerings post the coronavirus Pandemic.


In the recent webinar “Outlook Hotels: 2021 and Beyond”, many important things were discussed about the future of the hospitality industry. Some of the webinar highlights includes the following assumptions and theories -

The current depletion in the construction of luxury hotels will create a supplier market in 5 years. Since Upper Class and Luxury Class are not adding any new properties, properties that are in this category are in an important position once the industry recovers.

Business demand will return faster than the average daily regression (ADR). The demand for hotels and temporary groups will start all over again with the COVID-19 vaccine and more people are vaccinated. However, ADR will take longer to recover, possibly until the end of 2025 or so.

Change in the Travel & Tourism Sector

While there are undoubtedly many long-term changes to the way the travel and hospitality industry operates, another important aspect to consider is how tourists will cope with this situation. Customers themselves will eventually change in terms of behaviour, expectations, and choices. True, for a long time, many tourists & travellers might choose to avoid international travel.

While the tourism and hospitality industry were previously identified as vulnerable to abrupt changes and market needs, the ongoing pandemic crisis is certainly one of the biggest challenges in determining how the future of the market world will be similar. Yet, even now, we can at least begin to identify what can be handled in the future by learning current training strategies to eliminate current threats and prevent similar threats from recurring day by day.

We were also able to look at experienced clients and travel agents to work to determine how increased attention to the health and safety of others would shape long-term behaviours and needs regarding service expectations. In the end, if such measures are taken by the hospitality industry in 2021 and beyond, it will likely result in a safer and more responsible business that ultimately demands customer kindness and satisfaction thus, ensuring continued market growth and revenue in the coming years.

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